FAQ

How long are your shipping times?

Our products comes from many sources and suppliers, from U.S.A, Singapore, to China. Therefore, shipping times will be varied depending on where you live.

Please allow a 2-5 day processing time for your order the following shipping times:

U.S.A. & Australia: 2-3 weeks
Canada & EU: 3-4 weeks

Free Shipping and Registered Shipping

We source our products directly from suppliers, thus we can cut costs and provide you with free shipping. However, this saving comes with trade-off. With our free shipping service, our orders may take longer to arrive since the manufacturer determines the shipping method. Free shipping starts on orders over $30 Worldwide.

What is your sizing? Do you have a sizing chart?

Since we source our products from many different suppliers, our sizing may vary across products. Most of our clothing and other items will have sizing on the product page and you can use this sizing chart to compare to your personal sizing.

If you have sizing questions for an item you're interested in, please message us at sales@b2thebeach.com

Do you offer Paypal?

We offer Paypal. Paypal are secure payment gateway that ensure buyer protection and provide payment guarantees while never keeping any credit card information on file.

We also use Shopify as our platform which uses secure SSL encryption and never hosts scam sites (yuck!).

What is your sites currency?

The pricing on our site is in USD and does not convert to other currencies.

Why did I only receive part of my order?

If you ordered multiple items they may be dispatched separately. Since we source our products from multiple suppliers directly, and thus pass the savings on to you, you may receive your items in separate packages, but rest assured, they are on their way!

Why was I sent multiple tracking numbers?

If you ordered multiple products, please note that you may receive several packages as our suppliers are worldwide and some of our items are shipping from different locations.

Where's my order?

In most cases, your order will reach your shipping address within three weeks. However, there are rare cases when the item reach you after more than 30 days. If this happens, please contact us at sales@b2thebeach.com and we will investigate your order.

How do I return, exchange, or get a refund on an order?

We rarely send the wrong package, but mistake happens sometimes. Please see our Refund Policy

Warranty

12 months Manufacturer’s limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.
Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is, send as photos and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.